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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-04-2022 06:41 AM

HP Recommended
Product: HP LaserJet Pro MFP M130a
Operating System: Microsoft Windows 10 (64-bit)

Good day, 

Can someone kindly advise what the problem is ... Out of no where my HP wants me to sign in when I tried to scan documents. I have tried everything to get this to work. I can print as it is downloaded but it wont let me sign in to scan? I did further search under contact us and it says my printer has expired. Surely even though it is no longer under warranty i should still be able to sign in and scan my documents?

I am beyond it now ! 

1 person had the same question
5 REPLIES 5

‎07-07-2022 12:14 PM

HP Recommended

@Sunshinezim2022

 

Welcome to the HP support community.

 

Are you trying to login into the HP Smart app?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-11-2022 05:54 AM

HP Recommended

I have a Laser Jet Pro MFP M130a I want to scan documents and its asking me to sign in. I enter password then says can not connect because of VPN. I removed my VPN and still can not connect. I entered my printer, scanner and it says its expired?

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‎08-08-2022 01:24 AM

HP Recommended

@Sunshinezim2022

 

How are you trying to scan?

Are you using any application to scan?

Sandytechy20
I am an HP Employee

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‎09-08-2022 01:23 PM

HP Recommended

The issue is why we suddenly have to "sign-in" to use the scanner. Doesn't matter which HP scanner it is - like a all-in-one laser. This gives HP access to our private information, including sending what should be "secure" material.  This is the only Help that actually comes up.

Does anyone have a cure?

 

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‎09-08-2022 01:27 PM

HP Recommended

The same way I always have - with HP Smart, on my Mac.  P.S.  It took me about an hour of wasted time to "sign in".

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