Printer scanning is currently unavailable | HP LaserJet Pro MFP M29w

[ConP_]

Hi Hp Community,

These pictures tell a story you may have heard before.  I have a healthy HP LaserJet Pro MFP M29w and recently updated to Windows 11.  When I use the HP Smart App to perform a Scan, I am presented with a message that says this, "Scanning is currently unavailable.  Select Return Home and check that the printer is connected and active. Once connected, return to here to scan."  I look at the Printer Settings and says they say Ready and Active.  Then I navigate back to the Scan app and I see the same message.  What do you all think?

Start off at home page. I clicked Scan:

Start off at the HP Smart Home page and I want to scan. I clicked Scan.

I clicked Scan, I read the message, I click Return Home to go find the printer settings.This is what the Scan page looks like. It used to work. I clicked Return Home.

I clicked Return Home, then I clicked Printer Settings.I clicked return to home. Next I click Printer Settings in the bottom row.

Line 2 says Status as Ready and line 6 says the Connection Status as Active. I clicked the back arrow to go home to back to Scan.

I am back at home, I clicked Scan.I clicked the back arrow to come home.

I see I still can't Scan.Back to the Scan App.

End of story, please help!

Thanks,

Connor

[praveenbv]

Hi@ConP_,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

Please uninstall and reinstall the HP smart for the Microsoft stores that should fix the issue,

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.