Printer scanning problem

[Hiram_Abiff]

Went ran out of ink ,when we stall new ink cartridges it doesn’t scan , when you copy the paper coming out too blurry and got black lines.when you used the wireless printing it comes out good.

[Kumar0307]

@Hiram_Abiff, Welcome to the HP Support Community!

I understand you have issues while scanning. Let us try these steps:

Which app are you using to scan?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update

Align the printer

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Align Printhead, and then touch Continue.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Use one of the 3 methods shown in this document to scan from your MAC - How to scan

Hope this helps! Keep me posted. 

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