Printer stopped scanning

[Shortscreek]

I can not get my HP OfficeJet Pro 8710 All-in-One Printer to scan, how do you fix that

[Garp_senchau]

@Shortscreek, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8710 All-in-One Printer is not scanning, follow these steps to troubleshoot and resolve the issue:

1. Check Scanner Connections:

Ensure the printer is properly connected to your network or computer. For network connections, ensure the Wi-Fi or wired network is functioning correctly.

2. Update Drivers and Firmware: (Update the firmware on an HP printer | HP® Support)

Make sure your printer drivers and firmware are up-to-date. You can download the latest software from the HP support website.

3. Restart Printer and Computer:

Sometimes simply restarting your printer and computer can resolve connectivity issues.

4. Use HP Print and Scan Doctor:

HP offers a free tool called HP Print and Scan Doctor for diagnosing and fixing problems with HP printers and scanners. You can download this tool at HP Print and Scan Doctor.

5. Check Scanner Settings:

Ensure the scanner settings on your computer or scanning software are correct. Open the scanning software and verify the settings such as file type, resolution, and destination.

6. Check for Any Obstructions:

Open the scanner lid and check for any obstructions or debris on the scanner glass or feed mechanism.

Reference:

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,