Printer will not copy.

[GordonBr]

The printer works fine when printing from the computer. It also scan pages into the computer fine. When trying to copy it gives me the following message weather I am trying to use the document feeder or placing the page on the printer reader itself

"The document feeder was not able to pick up the original "

"Load the original in the document feeder and try again"

[asmita6658]

Hi @GordonBr

Welcome to the HP Support Community. 

As I understand from your post, the printer is unable to feed pages from ADF. Don't worry, I'd be happy to help. 

To better assist you - Are you able to make a copy directly from the flatbed? 

While you respond to that, let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try cleaning the paper feel rollers. Refer to Step#2 "Clean the ADF rollers and separator pad" from this document.

Hope this helps! Keep me posted. 

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Have a great day!