Printer will not copy

[Rod1149]

HPIF51BOA

[Rod1149]

Printer works fine when printing documents, just does not copy documents whether using the document handler or on  the glass.

[Kuroi_Kenshi]

Hi @Rod1149,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 7640 printing normally but not copying from the document feeder or glass. Let’s go through a few checks.

Check Copy Settings

• On the printer control panel, select Copy.
• Verify Paper Size matches the paper loaded.
• Confirm Color or Black copy is selected correctly.
• Set Copy Quality to Normal.
• Start a test copy.

Print an Internal Copy Test

• Place a document on the scanner glass.
• Close the scanner lid fully.
• Select Copy > Black.
• Wait for the page to print.
• Confirm whether the page is blank or faded.

Check Scanner Lamp Operation

• Open the scanner lid.
• Start a copy job.
• Observe whether the scanner light moves across the glass.
• Confirm the light is bright and steady.
• Close the lid and try again.

Run Printhead Cleaning

• Open Setup > Printer Maintenance.
• Select Clean Printhead.
• Allow the process to complete.
• Print the test page.
• Try copying again.

Check Ink Cartridges

• Open the cartridge access door.
• Remove and reinstall both cartridges firmly.
• Check for low or empty ink levels.
• Replace any depleted cartridge.
• Test copy again.

Also refer to the following documents for further assistance.

https://support.hp.com/us-en/document/ish_2281791-2076363-16

I hope this helps.

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Best regards,