Printer will not print on cardstock

[admin18]

Hello,

I have an HP OfficeJet 8710 at work and it will not print or make copies on cardstock. It acts like it is printing, but when the paper comes out, the page is blank except for a few smudges from the rollers. I can get it to print on regular paper. Has anyone ever had a similar issue or have some troubleshooting ideas?

[Dragon-Fur]

@admin18

I can offer the following suggestions and help on the subject.

The printer handles card stock as indicated in the Specifications for the printer.

Note that the card paper that is supported is card stock made from Index stock (an ISO standard for paper types / weights).

Specifications > Paper Handling

Paper tray capacities

The following table contains the recommended maximum amount of paper to use in each tray.

note:

Output tray capacity is affected by the type of paper and the amount of ink you use. HP recommends that you empty the output tray frequently.

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper	300 g/m2 (80 lb bond)	Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 50 cards
Tray 2 note: Paper Tray 2 is an optional accessory.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	50 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 150 sheets of plain paper (text printing)
Photo paper	250 g/m2 (66 lb bond)	Up to 100 sheets
	Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards

If your card paper is within the weight limitations, 

• Select the Media type (kind of paper) in your print dialog (preferences) in the software used to submit the job to the printer. 
• Select the Paper Size
• Select the Source (Tray)

Check the sizes, media, and options supported for Card Paper in the Specifications > Paper Handling > Supported Cards,

Excerpted:

note:

Load card stock in Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

  Supported cards

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

note:

Load card stock in Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size	Tray 1
Index card	76 x 127 mm (3.0 x 5.0 inches)
Index card	101 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148 mm (4.1 x 5.8 inches)
Borderless A6	105 x 148 mm (4.1 x 5.8 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)
Index Card Letter	216 x 279 mm (8.5 x 11 inches)

**The printer is compatible with plain and inkjet Hagaki from Japan Post only. It is not compatible with photo Hagaki from

Custom Paper Size Form

If necessary, Create a Custom Paper Size form

Printing_Preferences_Quality-Paper_Custom_1

Copy Defaults on the printer

Make sure the Paper Preferences are selected when you change the paper in the tray.

Check / Adjust the Paper at the Printer Panel

Open Printer Tray, add desired paper type

Close Tray

On the printer panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the envelope is not in the Drop-down list, Select Custom

If the printer is on the network, use the Embedded Web Server (EWS) to configure the printer control

General Example - Officejet Pro 8630 Copy Defaults

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Copy Settings > Default Settings

Adjust as desired, Click Apply to save changes

 EWS_Settings_Copy_1

IMPORTANT

Some printers, including the Officejet Pro 8700 series, may split the Paper settings out of the Copy Defaults.

 HP_8740_Preferences_Tray_and_Paper_Management_1

No Joy?

If the paper won't feed, and all the specifications are met, see the Troubleshooting document

Known solutions, presented in the order to be completed:

 Paper Jam Error

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8710 All-in-One Printer series

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