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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-31-2018 10:50 AM

HP Recommended
Product: HP Officejet Pro 6968
Operating System: Microsoft Windows 10 (32-bit)

Just recently bought a Officjet Pro 6968 

 

When scanning from the front control panel on printer, it will not scan from top feeder.  The window says "Document Loaded" but it scans from the glass only. I know the feeder works because it feeds paper through when copying.

 

I also used Hp doctor to see if it fixed the problem but it didn't and when I use the shortcut on my desktop and try to scan from the computer it says it can not connect to my pc. All drivers are up to date. 

 

But when I scan from the glass it shows up on my computer.... 

 

Also the Scanner is Enabled on my computer....

 

Any help would be great. 

8 people had the same question
2 REPLIES 2

‎07-31-2018 01:39 PM

HP Recommended

Hi,

What happens when you open your HP Printer software, select Scan and then clicking on Scan a document or Photo? can you scan from the ADF using this method?

 

Is the printer connected via USB or wirelessly?

 

When you press on Manage Scan to Computer (assuming it is connected over the network) can you see the feature enabled?

 

Be sure to select the EXACT same computer name as listed under Manage Scan to Computer, without any added work prior or after and check. may you see any difference?



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‎07-31-2018 04:37 PM

HP Recommended
When I click on Scan on my computer it says it cannont connect to the printer. When I select Scan form the printer it will scan from the glass and it does show up on the computer.

Printer is connected via the Network, wirelessly.

The Scan feature is Enabled

I have selected the correct name on the front scren of printer.
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