Printer will not scan

[Reed18]

New router installed.  Printer connected and printing but wil lnot scan

[Garp_senchau]

@Reed18, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY Inspire 7255e All-in-One Printer prints successfully but won't scan after a new router installation, follow these steps to troubleshoot and resolve the issue.

Step 1: Verify Printer Connection

Make sure the printer is properly connected to your network:

• Confirm that the printer is connected to the same Wi-Fi network as your computer or mobile device.
• Check the wireless light on the printer control panel. A solid blue light indicates a successful connection.

Step 2: Check Scan Settings

Ensure scan settings are correctly configured:

• Open the HP Smart app on your computer or mobile device.
• Ensure the printer is added and online in the HP Smart app.
• Go to the "Printer Settings" or "Print, Scan & Fax" section.
• Make sure "Scan to Computer" is enabled.

Step 3: Update Software and Drivers

Make sure you have the latest software and drivers installed:

• Download and install the latest full feature software and drivers from the HP support website.
• Use the HP Easy Start utility for easy driver installation if available.

Step 4: Enable 'Scan to Computer' Feature

• Open HP Printer Assistant from your computer.
• Navigate to "Print, Scan & Fax" and select "Scan."
• Click on "Manage Scan to Computer" and ensure it's enabled.

Step 5: Network Configuration

• Make sure the new router's network settings match the previous configuration regarding IP addresses.
• Test the network by checking connectivity to other devices to ensure it's stable.

Step 6: Restart Devices

• Restart your printer, computer, and router.
• Once restarted, ensure all devices are connected to the same Wi-Fi network.

Reference:

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,