Printer will print but not scan

[Lani1234]

I have an envy 6000 all in one printer and it doesnt seem to be scanning.  It says it cannot detect the scanner but the printer works fine.  It shows as online and everything appears to be ok but it will not scan

[A_Gayathri]

Hi @Lani1234,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6000 series printer is able to print but not scan, there are a few steps you can take to troubleshoot and resolve the issue:

Basic Troubleshooting Steps:

Restart Devices: Sometimes, a simple restart can resolve communication issues between the computer and the printer.

Check Connections: Ensure that your printer is properly connected to your computer via USB cable or over the network (if using Wi-Fi).

Update Printer Drivers: 

• Go to the HP Support website (HP Customer Support - Software and Driver Downloads) and enter your printer model number (ENVY 6000 series).
• Download and install the latest drivers and software for your printer. Make sure to select the correct operating system (Windows 10 32-bit).

HP Print and Scan Doctor: HP Print and Scan Doctor

• HP provides a diagnostic tool called HP Print and Scan Doctor. Download and run this tool from the HP website. It can automatically diagnose and resolve printing and scanning problems.
• Here’s the link to download HP Print and Scan Doctor: HP Print and Scan Doctor

Check Windows Image Acquisition (WIA) Service:

• Press Win + R to open the Run dialog box.
• Type services.msc and press Enter to open the Services window.
• Scroll down to find the Windows Image Acquisition (WIA) service.
• Right-click on it and select Restart. If it's not running, right-click and select Start.

Check Firewall/Antivirus Settings: Sometimes, security software can block communication with the printer. Temporarily disable your firewall or antivirus and check if scanning works.

Check Default Scanner:

• Open Control Panel on your computer.
• Go to Devices and Printers.
• Right-click on your HP ENVY 6000 series printer and select Scan Properties or Scanner Actions.
• Ensure that your printer is set as the default scanner.

Reinstall Printer:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP ENVY 6000 series printer and select Remove device.
• Reinstall the printer using the latest drivers downloaded from the HP website.

Check for Windows Updates: Ensure that your Windows 10 operating system is up to date. Sometimes, updates can include fixes for printer and scanner issues.

Refer to this document: HP ENVY 6000 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.