Printer won't copy. It says I have the wrong size paper.

[snowstorm]

My printer won't copy. It says I have the wrong size paper.  The copy settings say I should be using O**bleep**u Hagaki. Have I been hacked?

[Jeet_singh]

@snowstorm,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while making a copy from the printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you try to update the printer firmware?

Have you tried to change the paper size and paper type?

In the meantime, let's try these steps here: 

Let's start off by updating the printer firmware, You can either update the printer firmware directly from the printer control panel or download the software from our HP support website.

For more details, please visit this link.

Note: If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update: https://ftp.hp.com/pub/softlib/software13/printers/EN4520_R1750B.exe. Once done restart the printer.

If the issue persists, I would suggest you check the paper size and paper type on the printer control panel: Under Copy menu - go to Settings - Tray and Paper. Change the settings and check if that helps.

If the issue persists, then I would suggest the next option would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[ShlomiL]

Hi,

Please remove and reload the paper into the tray, then follow the steps on screen to change the paper size and type as required (would likely need to be Letter/A4, Plain Paper)

Shlomi

[snowstorm]

Someone did get back to me but their suggestion didn't work. My settings on my printer says O**bleep**u Hagaki. I have always used plain paper, letter size but now this is stopping me from copying. Would really appreciate help.

[snowstorm]

Thank you so much for getting back to me. First, I have to tell you that I am a 76 year old woman with not a tech mind! You said I would have to connect my laptop to my printer (which is wireless). I don't know how to do that. Can you explain as to what I should do?

[snowstorm]

Hi Jeet, I replied to this email a little earlier but didn't give you all the information I should have. By the way I did send an email re "inapropriate content." My Envy 4520 was bought last year but I wanted to use up the cartridgers  on my 45200 before starting to use it so I only started using the 4520 a few months ago. I can't remember  if I have used it to copy until this past week. So, this strange paper might have been set up when I bought it, from the Shopping channel, in Toronto. Otherwise I haven't changed anything. I have tried to change the paper size but it won't let me. I have taken the paper out and put it back in but that didn't work. I have unplugged the machine and the wall and that didn't work. I think I should try updating the firmware but you mentioned using a USB, which I have on the computer but don't know where it would be attatched to the printer. My printer is wireless.

I appreciate the time it takes you to read this and any help you can give me. Snowstorm

[Jeet_singh]

@snowstorm,

Thanks for the update,

As I understand you are having issues updating the printer firmware. Don't worry I'm going to guide you with the settings, which should help you resolve this issue.

Updating the printer directly from the printer: 

Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. If the printer connects to the computer with a USB cable, this update method is not available. Continue to the method to download firmware from the HP website.

1. Navigate to the printer update feature. Menu names and icons vary by printer.

   • Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.

   • Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, then select Web Services, Printer Update, or LaserJet Update.

2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

For more assistance on how to perform the update, please click here for Instructions.

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button,

Have a great day!

[Raj1788]

@snowstorm,

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Eagerly waiting for your reply!

Cheers!

[snowstorm]

I have tried to fix the problem of having "incorrect paper size." I did as advised but now I am getting an error code OXB8536740. Please help if you can. Snowstorm