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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet 6500 E709A
Microsoft Windows 10 (64-bit)

My printer is listed in Settings for my laptop but when I hit the Print icon under the particular item I'm trying to print (pdf print - file), the printer isn't listed. 

1 REPLY 1
HP Recommended

@Chooper1 Welcome to HP Community!

 

I understand that you are unable to print a PDF file.

 

Please let me know are you able to print from other applications like Microsoft word and excel.

 

Please try the below steps and let us know.

 

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

  1. In Windows, search for and open Add or remove programs.

  2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

  3. If a User Account Control message displays, click Yes.

  4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

  5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

  6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

  7. Try printing the original pdf file again.

Please click the below link to more troubleshoot the issue.

 

https://support.hp.com/us-en/document/c01879546

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

 

 

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