Printer won’t scan/print/copy

[SJb0804]

I can’t print, copy, or scan on my hp office jet pro 8710.

it is on, connected, everything updated. And every job we do, whether it’s a simple scan, copy, or print, the screen says the job is  “copying” or “scanning” and it never completes the job.( There are no waiting jobs either, we’ve made sure it is all clear) 

When you hit copy, it makes The initial sound in the machine then just stops and the screen continues to show the in progress sign forever. What is happening and how can it be fixed? 
thanks! 

[Kumar0307]

Hi @SJb0804

Welcome to the HP Support Community. I understand the printer is not able to print or make copies. I'd be happy to assist you. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try to make a copy.

If the issue persists, performing a factory reset on the printer may resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[WCornwell]

Kumar, I am having the same problem.  Can you please send me factory reset instructions?  

[Kumar0307]

@WCornwell

I have sent you a private message. Kindly check the same.

Let me know how this goes.