Printer wont print from the scanner glass

[Senecabaseball]

Printer will not print when I put something on the scanner glass.  It scans and the document feeder works

[Kumar0307]

@Senecabaseball, Welcome to the HP Support Community! I’m here to help.

I believe you mean the printer does not make a copy from the flatbed glass. Are you able to print from a computer?

Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Senecabaseball]

I tried this and the print that came out was all lines.  Tried to run the paper through the document feeder and the same thing happened with the lines but it did copy the paper.  Guess I will have to get an Epson since there are none of these available.  Would rather have an HP

[Kumar0307]

@Senecabaseball

I'm afraid the scanner hardware has failed. 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.