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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-01-2022 04:10 PM

HP Recommended
Product: HP DeskJet 2655 All-in-One Printer
Operating System: Microsoft Windows 11

I am able to print from my computer but when I try to scan I cannot do so.  I get a message that the scanner is not detected.

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2022 05:02 PM

HP Recommended

@Joe391 

 

Please use  HP Scan Extended software to scan:


                https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 people found this reply helpful
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2 REPLIES 2

‎08-01-2022 05:02 PM

HP Recommended

@Joe391 

 

Please use  HP Scan Extended software to scan:


                https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
Was this reply helpful? Yes No

‎08-01-2022 06:12 PM

HP Recommended

It worked.  Thanks so much for your help.  It save me a lot of time and aggravation.

 

Joe

Was this reply helpful? Yes No
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