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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 8600 N911a
macOS 10.13 High Sierra

The Mac does not see the scanner feature of the device at all. Full printer functionality and correctly set up.

Scanner works from the device embedded web page, and copy function to print works fine.

 

Have reinstalled "driver" and HP easy scan 3 times, reset device network connections etc.

1 REPLY 1
HP Recommended

@uytuyguygjhcghf, Welcome to HP Support Community!

 

Download the HP Utility for Mac from here. Configure the printer on the application and try scanning,

 

Also, refer to the document HP Printers - How to Scan (Mac) to learn different methods of scanning from mac computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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