Printer7720 2-sided scan option disappeared

[PS24536]

The option to do a 2-sided scan has disappeared from the options available before you click on the scan button to start the scanning. I cannot find a way to double sided scan. This option was always available on this printer until only recently.

[sandytechy20]

@PS24536 

Welcome to the HP support community.

I understand that you are not getting 2 sided scan option, I am glad to assist you.

This seems to be a driver issue, follow the below steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Here are the steps:- Click here

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.