cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
MedicineBow
New member
1 0 0 0
Message 1 of 2
125
Flag Post

Problem Scanning From MFP M227 To Acrobat 2020 Standard Using Document Feeder

HP Recommended
Microsoft Windows 11

Hello, I have a LaserJet Pro MFP M227fdw.  It worked fine scanning to Adobe Acrobat XI using both the flatbed and the feeder when both were installed on a Windows 10 machine.  I recently installed the printer on a new Windows 11 computer and also installed Adobe Acrobat 2020 Standard on the same machine.  I can scan individual pages to Acrobat 2020 using the flatbed.  However, when I attempt to scan using the feeder, the scanner will feed all pages through the feeder, but only the first page is processed and displayed in Acrobat  as a PDF.  The feeder will work (feeding and processing) for all  pages when scanning to HPs rudimentary scanning software in HP Smart, but the alignment and image quality of the scans are poor compared to Adobe's.

 

I contacted Adobe for support via chat.  The  representative had me also attempt to scan to Paint, and I got the same result as with Acrobat 2020.  The representative declared it to be an HP software problem, not an Adobe problem.  I don't know about that, but I would appreciate any assistance that anyone could offer.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
26,532 26,496 1,867 2,255
Message 2 of 2
Flag Post
HP Recommended

@MedicineBow, Welcome to the HP Support Community! I’m here to help.

 

I see that you have issues while scanning from the Adobe app. HP does not provide support for third-party apps. As it is working fine from the HP Smart app, it means the issue is not with the printer.

Check for pending Windows updates and updates for the Adobe app or reinstall it.

 

Now, if you are not satisfied with the scan quality using the HP Smart app, you may download the full feature printer driver from here

Select your printer model and download the driver.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! ​​​​​​​

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation