Problem scanning after installing mac OS Catalina

[Dachmann]

The HP Virtual Agent does not offer adequate support for mac OS users.

After installing the most recent version of mac OS [Catalina, version 10.15], I can no longer scan anything.

Is there a special forum for HP users who use macs?

If not, I will not buy another HP product, though up to now the printer has served me well.

Please assist!

[Dragon-Fur]

@Dachmann 

There is not a special Mac Forum - and I am sorry that this increases frustration.

It is true - 

At the moment, Catalina is not fully compatible with HP Easy Scan.

Please, for now, use Apple Image Capture as the workaround:

https://support.hp.com/in-en/document/c06455960

Looks like Image Capture does (also) support scanning documents - details are included in Step #5.

HP is aware of the issue and will release a fix when it is available.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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[Timbo8]

I have the same problem. Infuriating... I might buy another printer but not a HP.....

[Dachmann]

Thanks for your help in solving my scanning problem.

Dachmann

[Dragon-Fur]

@Dachmann 

You are welcome.

Check your printer website support homepage on occasion - when there is word from HP on the subject, there will likely be a notice in the upper right on the web page.

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Officejet Pro 8620 e-All-in-One Printer series

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.