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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-08-2020 04:14 PM

HP Recommended
Product: HP 8630
Operating System: Other

My Mac is running Big Sur 11.0.1.  When I try to scan from the copier glass to e-mail, I get an error message "Username or password is incorrect."  I've tried sending to different e-mail addresses, resetting Printers and Scanners, deleting and reinstalling the Printer and Scanner software, all to no avail.  The problem doesn't go away.  

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1 REPLY 1

‎12-08-2020 05:15 PM

HP Recommended

Figured it out by myself.  The problem was a Security setting on my Gmail account.  I had to adjust the settings in my Gmail account to allow less secure apps (HP scan to e-mail) access to my Gmail account.

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