Problem scanning multiple pages

[Jay2459]

I have a HP Laser Jet MFP M28-M31 that has stopped letting me scan multiple pages to file

[sandytechy20]

@Jay2459

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

[Jay2459]

No I'm not getting any error messages.  It will scan the first page, I click on the icon to add another page, the scanner acts like it is scanning but the page does not transfer to the file.

[sandytechy20]

@Jay2459 

This seems to be a driver issue, follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Here are the steps:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.