Problem to scan or copy with an Officejet HP6600

[Matt305]

I'm having problem to scan or copy with my  Officejet 6600 after updated the firmware, I tried to identify with the "HP print and scan doctor 5.3.1" and it shown that there's a problem with the driver, but I tried to remove the driver, install the new, and nothing solving the problem. I tried to pass the driver, and after the scan doesn't start and waiting for the device for a long time.

I tried also make a copy and I think the scan/copy is not working properly.

I'd like to get some help to solve this problem.

[TEJ1602]

@Matt305, Welcome to HP Support Community!

There might be a hardware related issue such a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. The issue is not related to network or USB connection issues.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the error still displays, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, continue to the next step.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try copying/scanning.

Hope this helps! Keep me posted. 

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