Problem using HP Scan Extended

[Brian1944]

Having removed the HP Solution Centre from my computer I saw on the web that I should download HP Scan Extended. On opening HPSE and trying to scan a document  to create a PDF copy I see a flash image of the document scanned but no permanent image shows anywhere in the window. I have reinstalled all the software and drivers for my printer along with a fresh install of HPSE. Is my printer to old for HPSE.

I used HP Print and Scan Doctor to diagnose my printer for scanning issues and found it still uses HP Solution Centre Splash Screen to check that you are able to scan.  I was able to get a pdf copy of the document I was trying to scan in HPSE. Can I reinstate the splash screen on my desktop. Solutions to both problems would be appreciated. 

[Dragon-Fur · Accepted solution]

@Brian1944 

Edits - minor edits to wording

Welcome to the HP Community.

HP Scan Extended requires that the full driver software still be installed.

Although HPSE installs by itself, the software is not "stand alone".

Generally, HPSE will support a printer that uses the Full Driver printer software.

Too old?  Unknown, though the issue might simply be a tangle created by the order in which the various software packages were removed / installed / checked / restarted.

What to do?

No idea, though were it me I'd uninstall the lot so I could start Fresh.

Uninstall printer software and HPSE from Control Panel > icon view > Programs and Features

Install the Full Feature Software software first > Restart computer and log in

Add HPSE > Restart computer and log in

Reference...

HP Scan Extended

• Download-Save-Install

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

What else?

There are additional Scan options available in Windows 10 - some of these do require that the Full Feature Software / full driver is (already) installed.

NOTE:  Your printer might not support EWS / Webscan - left in as FYI to those reading...

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

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HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Paint (mspaint)

Older software – not brilliant – does work for scanning images.

• Open  Paint
• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart C4272 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Brian1944]

Thank you for your help. I uninstalled and reinstalled all Drivers and Software for my printer. On doing this I now have HP Solution Centre which is working. I thought it could not work without Adobe Flash?

[Dragon-Fur]

@Brian1944 

You are welcome.

Ah - I did not check it before.

No matter - the answer is the same with the exception of the "name" of the software.

In fact, IF your driver includes the extra features found in HPSE (for example, the "detect" photo boundary feature), you don't need to install HPSE.

Your printer supports the Full Feature Software.

Last release was in 2015.

Reference Web Page

Software and drivers for HP Photosmart C4272 All-in-One Printer 

Full Feature Software does not include the dependency on Flash.

The predecessor, that is, the actual "Solution Center" software included Flash in the start menu wrapper.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"