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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-09-2021 01:02 AM

HP Recommended
Product: B3Q11A - Color LaserJet Pro MFP M277dw
Operating System: macOS 11.0 Big Sur

Problem when using scanner:'Failed to open connection'.

I'm using USB cable connection between my iMac and the HP printer.

I'm using MacOS Big Sur version 11.6

I'm using the HP Smart software to scan, but there are a problem with the connection 9 out of 10 times.

How do I solve this problem?

1 person had the same question
1 REPLY 1

‎10-09-2021 03:58 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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