Problem with Printhead Message

[deliciouslyme]

Hello, I bought new cartridges and followed all the troubleshooting options, still to no avail. Yes, my warranty has expired. I am still getting the message. What is my next move?

[sandytechy20]

@deliciouslyme

Welcome to HP  support community.

Clean the printhead

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on an ink cartridge, and then pull the ink cartridge from its slot. Perform these steps for all the ink cartridges.

      CAUTION: 

   Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

   

4. Lift the latch handle on the carriage until it stops.

   

5. Lift the printhead to remove it from the carriage.

      CAUTION: 

   Do not touch the copper-colored contacts. Do not let the contacts touch any surface, and be careful not to scratch the contacts while inserting the cartridges.

    

   

   

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

7. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.

   

8. Use a new, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

   

9. Use a new, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

   

10. Dry the previously cleaned areas with a clean, dry, lint-free cloth.

11. Use a new, lightly dampened, lint-free cloth to wipe the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.

    

12. Dry the area with a clean, dry, lint-free cloth.

13. Lower the printhead into the carriage.

    

14. Lower the latch handle.

    

15. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place. Repeat these steps for the remaining ink cartridges.

    

16. Make sure each ink cartridge is firmly inserted in its slot. If any are protruding, press down until the ink cartridge snaps into place.

17. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[deliciouslyme]

Thanks! I was so excited. Then I got caught on the step with the lever. I do not see one that will allow me to remove the head.

[sandytechy20]

@deliciouslyme

This looks like hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.                          

[deliciouslyme]

Is it me!? I can not get to the fill in web-form! AARRGG!

[sandytechy20]

@deliciouslyme

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.