Problema scansione

[VANESSA2022]

Salve, ho un problema con la mia stampante, mi escono tutte le scansioni a righe nere. Ho disinstallato driver ecc ma non è cambiato nulla. Ho installato il tutto su di un nuovo pc ma niente . HP non mi risponde vi prego aiutatemi.

[Ozzie-P]

@VANESSA2022

Hello,

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[VANESSA2022]

Hi, I have a problem with my printer, it's all black striped scans. I uninstalled drivers etc. but nothing has changed. I installed everything on a new pc but nothing. HP does not answer me please help me.

[Betty0610]

@VANESSA2022

Welcome to the HP Support Community.

Does this happen while copying too?

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1. Turn the printer off, then disconnect the power cord.

2. Lift the scanner lid.

3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

4. Reconnect the power cord, turn on the printer, then close the scanner lid completely.

5. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!