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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-10-2019 05:44 AM

HP Recommended
Product: Office Jet 5740

I actually upgraded to OS 10.15 Catalina and now my scanner stopped working.  When I scan a document it gets stuck on "preparing to scan."  It's connected via wi-fi.  All the forums say to reinstall the drivers, but when I try to install from HP Easy Start it says it can't find the driver for the printer.  Installing an older version says my Mac isn't compatible. 

 

Any solutions?  Where are the drivers for this printer.  It's four years old, but the drivers should still be available!

 

Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 11:05 AM

HP Recommended

Hi,

Please try using HP Smart for now:

https://ftp.hp.com/pub/softlib/software13/printers/HPSmart3.6.pkg

 

Follow for any updated drivers on HP Support anytime soon.

For now, you should be able to scan using HP Smart or Apple Image Capture:

https://support.hp.com/in-en/document/c04788799

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-10-2019 11:05 AM

HP Recommended

Hi,

Please try using HP Smart for now:

https://ftp.hp.com/pub/softlib/software13/printers/HPSmart3.6.pkg

 

Follow for any updated drivers on HP Support anytime soon.

For now, you should be able to scan using HP Smart or Apple Image Capture:

https://support.hp.com/in-en/document/c04788799

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-11-2019 05:44 AM

HP Recommended

Thank you, ShlomiL.  That solved the problem.  HP should make this package available on their site for everyone.

Was this reply helpful? Yes No
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