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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-13-2017 12:19 PM - edited ‎03-13-2017 12:26 PM

HP Recommended

When I scan my multiple paged documents for my work I use .TIFF format, I check my network drive after and the printer creates seperate documents for each page I scan, for example "Scan 1-10" "Scan 2-10" "Scan 3-10" etc, each scan has 10 copies the same 10-paged document but when I use PDF it only creates 1 copy and that's what I want, how can I fix this problem?

 

Please note I need to use .TIFF instead for my software to be able to "read" the document properly.

 

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Thanks!

Jasmine

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2017 11:12 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Scanning in .Tiff format is only 1 image per file. (under PDF where you can save multiple pages into one PDF document)

 

That applies also to .JPEG format as wel - only able to save 1 image per file.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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4 REPLIES 4

‎03-13-2017 11:12 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Scanning in .Tiff format is only 1 image per file. (under PDF where you can save multiple pages into one PDF document)

 

That applies also to .JPEG format as wel - only able to save 1 image per file.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-14-2017 07:50 AM

HP Recommended

Ahh okay, thanks!

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‎04-25-2017 09:45 AM

HP Recommended

We recently got an HP MFP M680 and it splits the files. Our previous machine (Lexmark) it scanned them as one tif file with multiple pages. We use these file to read into Remark Office. 

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‎04-25-2017 09:59 AM

HP Recommended

Jasmine,

 

I have the solution!!!! Scan the multi page file as an MTIFF (multi-page tiff). I just did it and it worked!!!!! Yeah!

 

Rose

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