Problems with Scanning

[Kampfkunst]

Hi,
we have the following problem. We very often get the error message: Scanner is currently in use, although the scanner is not currently in use. We have to shut down the printer and switch it on again every time. Does anyone have experience with this and know what could be causing it? We use the HP SMART App. HP OfficeJet Pro 9130e Series. 
(Translated into English)

[Kuroi_Kenshi]

Hi @Kampfkunst,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scanner issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the HP Smart App:

• Restart your device and the HP Smart App to ensure it's not an app glitch causing the problem.

Check for App Updates:

• Verify if the HP Smart App is updated to the latest version. Update the app if necessary.

Printer Firmware Update:

• Ensure your printer's firmware is updated. Check for firmware updates through the HP website or HP Smart App.

Reset the Printer Cache:

• Sometimes cached errors can cause repeated issues. You can turn off the printer and unplug it from the power source for a few minutes before starting it again.

Printer Connection:

• Make sure the printer is properly connected to your network. If using a wireless connection, consider restarting your network devices like routers or modems.

HP Smart App Reinstallation:

• Uninstall and then reinstall the HP Smart App on your device to eliminate the possibility of corrupted app files.

Check for Hardware Issues:

• Inspect the scanner glass and surrounding area for dust or obstructions that might be improperly engaging hardware sensors.

Network Configuration:

• Ensure that your printer is correctly configured on the network, and check that there aren't any compatibility issues with network settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,