cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
91
Flag Post

Problems with making a copy of a document from my HP Photosmart 6520 All in One Series Printer

HP Recommended
HP Photosmart 6520 All in One SeriesPrinter
Microsoft Windows 7 (64-bit)

I just replaced the "4 Pack" HP ink 564 Cartridges  and I am trying to make a copy of a document.  It is not copying.  I went to the "Tools" setting and chose the  "Clean the Cartrdiges".  When it printed out the results, all the ink showed fine, except the "Black" cartridge.  I tried numerous times to make a copy of my document, choosing "Black only" and also  "Color".  Neither was successful.  Needless to say it cost me $132.00 for the cartridges, and my printer is still not able to make a copy, either in Black or in Color.  Is there any way to fix this problem or is my printer "unrepairable"? And, if not, did I just throw $132.00 for the ink cartridges  down the toilet?? Please advise.  Thank you!!!!

1 REPLY 1
HP Support Agent
HP Support Agent
19,170 19,148 1,184 1,185
Message 2 of 2
Flag Post
HP Recommended

@Hankyjr

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03954004 and if the issue persists please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation