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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Photosmart 6520 All in One SeriesPrinter
Microsoft Windows 7 (64-bit)

I just replaced the "4 Pack" HP ink 564 Cartridges  and I am trying to make a copy of a document.  It is not copying.  I went to the "Tools" setting and chose the  "Clean the Cartrdiges".  When it printed out the results, all the ink showed fine, except the "Black" cartridge.  I tried numerous times to make a copy of my document, choosing "Black only" and also  "Color".  Neither was successful.  Needless to say it cost me $132.00 for the cartridges, and my printer is still not able to make a copy, either in Black or in Color.  Is there any way to fix this problem or is my printer "unrepairable"? And, if not, did I just throw $132.00 for the ink cartridges  down the toilet?? Please advise.  Thank you!!!!

1 REPLY 1
HP Recommended

@Hankyjr

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03954004 and if the issue persists please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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