Problems with scan

[LR_64]

I have a deskjet 2540. When I try to scan a document, the system gives me the folollowing message: "unable to establish communication ". Until a few days ago the scanner was working perfectly. I have already tried uninstalling and reinstalling the drivers. 

[LR_64]

 

 

[LR_64]

Model name: Deskjet 2540 All-in-One Printer series

Firmware: CBP1FN1437AR

Serial number: [Personal Information Removed]

Assistance ID: 25073

IK number: 946-20210504-0

Software version: 032.002.188.47710

Driver version: 11.21.00.1607

Running HP Scan Doctor, I get the following message: "the scan driver cannot communicate with the product"

[Echo_Lake]

  @LR_64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LR_64]

Unfortunately, it doesn't work. I keep getting the message "unable to connect to the scanner". 

[LR_64]

[Echo_Lake]

@LR_64

Thank you for posting back.

Let's try this: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LR_64]

Unfortunately, it doesn't work. I keep getting the message "unable to connect to the scanner". 

[Echo_Lake]

@LR_64

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LR_64]

I am afraid there is incompatibility between hp2540 drivers and windows 20H2