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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-24-2019 02:10 PM

HP Recommended
Product: HP Envy Photo 6255 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi. Although this is not an important feature to me I would still like to know why the HP Twain Administration interface has no Scan button. It just has Save and Cancel buttons. I uninstalled and reinstalled the Full Feature Driver and Software today and still have the same issue. Everything is fine with the Scanning software itself. Any advice will be much appreciated.

Mark

1 REPLY 1

‎10-28-2019 12:42 PM

HP Recommended

@Mcd73165

 

Welcome to HP support community.

 

Could you send the screen shot of the interface for further assistance.

Meanwhile:

Update the printer firmware

Refer the steps mentioned in this HP document:- Click here

 

Let me know how it goes.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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