• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

Picture 1Picture 1Picture 2Picture 2    

 

 

 

 

 

 

 

We have not been able to configure scan to network folder with hostname. ( Picture 1 )

When we attempt to verify Access, we get the message: The operation failed. Please verify your configuration and try again. ( Picture 1 )

And when we verify using ip, I get a message. The Operation was completed successfully. ( Picture 2 )

 

The way we have done for Picture 1 :

  • Update Frimware = Does not solve the problem
  • Change hostname = Does not solve the problem
  • Turn on smb 1 = Does not solve the problem

 

Maybe someone can explain in ( Picture 1 ) why it can't be configured using a hostname ?

 

Scratching my head.  Any ideas ?

 

1 REPLY 1
HP Recommended

Simply stated your DNS (domain name service) is either not working, does not exist or doesn't contain a proper entry for the server. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.