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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-05-2020 01:00 PM

HP Recommended
Product: HP OFFICEJET 8702

CANT RESET PASSWORD TO USE SCAN TO EMAIL

1 REPLY 1

‎05-12-2020 01:03 PM

HP Recommended

Hi @EGEMINI76

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Open the Scan tab, under Scan to Email go to Outgoing Email Profiles.
  • Press Edit for the required profile and follow the steps on screen by providing the new password only, keep any other setting as is (besides the PIN Code, you may remove it if the browser auto-fills it).

Once you are done press Test and Save and try scanning again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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