Google Drive App not showing Scan to Drive option

[CBert71]

January 2019 and this issue is happening to me upon the initial set up. i.e. I JUST enabled Web Services, JUST verified and setup Google Drive app for the first time and the Scan option is not available. So not sure I want to go through the whole factory-reset-and-set-everything-on-this-printer-up-again-BS.

No other options or replies from HP on this?

[Riddle_Decipher]

@CBert71

Welcome to HP Forums!

I recommend you upgrade the printer firmware using the steps mentioned in this link: Click here for instructions.

Once done, you may want to respond with the product information before we can help you with further assistance:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[CBert71]

Trying to follow these instructions to update the firmware, not much success. Will figure ito how to update the firmware. Currently running a 477fdw fw datecode 20180201.

[Riddle_Decipher]

@CBert71 I see that your device has a firmware upgrade available, Click here to download the same (You may Click here for reference) I suggest you select either of the two options to install the firmware from the control panel or the computer using the article I shared earlier and go step by step to make things easier.

Let me know if you need anything else.

If my post helped, you may mark it as a solution.

By clicking on "Accept as solution" and have a good day.

[CBert71]

Thanks. I've managed to sucessfully upgrade the firmware remotely, but will need to wait until this evening to be able to check the actual front panel and see if the scan to Google Drive option is there (and/or re-run the Google setup). But can confirm at this point that I am sitting at Firmware Datecode: 20190113.

Will try to report back later this evening.

[Riddle_Decipher]

Alright @CBert71

Keep us posted.