My HP Deskjet 3050 won't scan

[Ernie2019]

Until recently I could successfully print and scan to my Deskjet 3050. I have recently changed countries for the printer cartridges so this was updated with the valuable support of Michael from India. Now I can only print I cant scan. I have uninstalled the drivers and reinstalled the software and rebooted the computer. I am running believe it or not Windows 7!

Now I can use the scan button in the printer to send a scan to the computer, but if I use the computer to scan I get an error message saying can't find device! Doesn't matter if I use Adobe or Windows scanner software.

Cheers

Ernie

[sandytechy20]

@Ernie2019

Welcome to HP support community.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.