Problem connecting to scanner (cannot find scanner) Printer works fine

[lpsmit]

Hi, I have the same problem with my Hp Laserjet Pro MFP M175 and I have followed the steps above. unfortunately this does not solve the problem. The scan doctor says  it is unable to communicate with the scanner.

[sandytechy20]

@lpsmit

Welcome to the HP support community.

I understand that you are getting a scanner connection error.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require remote access to your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.