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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-12-2019 05:08 PM

HP Recommended

I have successfully installed the software however it does not see the scanning device.  How do I correct this

 

 

1 REPLY 1

‎12-15-2019 02:14 AM

HP Recommended

Hi @Ricardo2212

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

 

To better assist you - 

 

1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) What's the operating system installed on the computer? 

 

While you respond to that, try these steps - HP Printers - How to Scan (Windows) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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