Re-installed driver and now can't scan

[cjlennon]

Product has always worked fine. Had to re-download driver (tried complete 1530 series driver and also basic one). Prints fine, but it says it doesn't support scanning now. Frustrating, as I do a lot of scanning. Rather than separate scanner icon, which I always used to have, I now only see this capability within HP Smart, which of course, doesn't recognize the scanning capability on this product now. Would be thrilled just to have it back like it used to be with a separate scanner icon I could hit and reliably scan docs with.

By the way, HP Smart keeps insisting the printer is offline, but it actually isn't - I can print to it at any time with no trouble, and  Windows seems to be quite happy with it (showing it online)...

[Betty0610 · Accepted solution]

@cjlennon

Welcome to the HP Support Community.

You can uninstall and reinstall the HP Smart App and try again.

If the issue persists, let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cjlennon]

That did the trick. Thank you.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!