'there is a problem with the printhead' error code 0xc19a0014 - help!

[Zulucowboyafric]

Hi. I have the same error. New cartridges and cleaned print head and cartridges but still get the error that there is a problem with the print head. Have also reset the printer to factory defaults.

[Jeet_singh]

@Zulucowboyafric,

Thank you for posting this on HP Support Forums!

As I understand you're getting the same error message on your printer screen. Don't worry we'll work together to help you find a solution.

Just wanted to check what is the correct product number of the printer? Is it OfficeJet 7510 or a different printer model.

Did you make any changes on the printer before the issue started?

Did it happen after a power surge or power outage. 

Have you tried to clean the print head multiple times. 

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

This looks like a possible hardware failure. However, I would suggest you try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

For more information, please go through the steps suggested in the support document for - HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays

Alternatively, you can also follow the steps from this link: Click here

If you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Should you need any further assistance, please don't hesitate to reach out to us and I would be glad to assist you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.