Readiris Activation Code is missing

[PasDav]

I've just purchased and installed the HP Color LaserJet Pro MFP M477.  The printer works fine including the ability to scan.  I  then installed "ReadIRIS Pro 14 for HP". However, when I try to use the ReadIRIS Pro 14, it asks for an Activation Code.  The Activation Code is apparently supposed to auto-populate, but doesn't. I have tried this using wireless connection and also USB connection. In both cases my Mac recognizes the printer is connected but still no Activation Code. I've tried reloading the HP software as well as the Readiris software. Still nothing. Quite frustrating - 2 hours wasted. 

How can I get this Activation Code?

[Dragon-Fur]

@PasDav

Well, I spent just a few minutes on the issue:  I cannot find anything that says differently from your findings.

Activation should populate, especially using the recommended USB connection setup.  ??

The issue is likely easily resolved - I do not, however, have any magic to offer.

If you do not hear back from someone that says, "Do this and it will do that", I suggest you contact HP Technical Support, explain the issue (as you have done here), and ask for help.

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