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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-11-2018 07:15 AM

HP Recommended
Product: 7740
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a 7740 printer and it came with Readiris Pro 14.  I install ed the HP software and then attempted to install the Readiris software.  The installation went fine until Readiris requested that I activate the software.  It then asked for a product code to activate.  According to the screen the product code should be on the either the disk or disk sleave, one was not provided.

 

Suggestions?

 

Bill

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2018 10:04 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Was the the FULL feature software installed successfully?

 

If it was installed successfully and then followed by the ReadIris installation, there should not be any issues with the activation code.

 

This resource shows that it is possible (different product but with Readiris 15 installed AFTER the fullfeature software was installed)

 

 

Download and install full feature software

 

 

Download and install Readiris Pro software

 

If needed, uninstall the HP software first and then install the ReadIris software.

 

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-11-2018 10:04 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Was the the FULL feature software installed successfully?

 

If it was installed successfully and then followed by the ReadIris installation, there should not be any issues with the activation code.

 

This resource shows that it is possible (different product but with Readiris 15 installed AFTER the fullfeature software was installed)

 

 

Download and install full feature software

 

 

Download and install Readiris Pro software

 

If needed, uninstall the HP software first and then install the ReadIris software.

 

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-11-2018 02:04 PM

HP Recommended

Though I downloaded new copies yesterday, I downloaded new copies this afternoon of each program and re-installed them.  This time it worked perfectly.  I have tested the program and it works great.

 

I do not know what happened differently today.  Oh well.

 

Thank you.

 

Bill

Was this reply helpful? Yes No

‎07-11-2018 11:20 PM

HP Recommended

Hi @Bill_R606,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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