Receive error message when using Copy fuction

[DannyDan1967]

HP mfp m428fdw

When I press the Copy function on the printer's screen, I get the following error:

An internal communication failure has occurred in the scanner subsystem. Contact support.

[zoey7886]

@DannyDan1967, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Message on the HP LaserJet Pro MFP M428fdw! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are receiving an error message related to an "internal communication failure in the scanner subsystem" when attempting to use the Copy function on your HP LaserJet Pro MFP M428fdw, it suggests a potential issue with the scanner or its connection. Here are some steps you can follow to try and resolve the issue:

Suggested Troubleshooting Steps

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check Scanner Lock:

• Ensure that the scanner carriage is not locked for shipping. It should be in the unlocked position.

Inspect Cables and Connections:

• Verify that all cables connecting the scanner subsystem are securely attached and not damaged.

Firmware Update:

• Make sure that your printer firmware is up-to-date. You can check for updates on the HP Support website for the HP LaserJet Pro MFP M428fdw.

Perform a Reset:

• Depending on the model, there may be an option in the Settings to perform a 'Reset' to default settings, which sometimes resolves communication errors.

Check for Software Conflicts:

• If you are using HP software, ensure it is correctly installed and there are no conflicts with other software.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,