• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Is your printer showing an error message? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Enterprise MFP M480f
Microsoft Windows 10 (64-bit)

hello community I troubling with a scan issue

when I tried to scan in hp smart it shows a message

scanner problemscanner problem

 

I tried to solve by rebooting, nothing changed

i tried with the scan doctor

doctor.PNG

 

it neither give me the chance to choose the scan fixing

 

any idea how to solve it

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.