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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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twroa
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Recent HP Smart Update Creates PDFs With Erroneous Internal Page Size

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HP Smart App
Microsoft Windows 10 (64-bit)

I have been using the HP Smart App for a long time to scan documents from an OfficeJet 8620 and OfficeJet 8720. I save the documents out of HP Smart as PDFs and then use Adobe Acrobat's Organize Pages to merge them with other PDF documents.

 

A recent update to the HP Smart App is now saving documents scanned as Letter size and saved as PDF with an erroneous internal page size of about 17.6" x 22.8" instead of the 8.5" x 11" that it should be. It used to work correctly which is that the page size (internal to the PDF) should match the selected scan size. This causes a headache when trying to merge PDF documents created by HP Smart with other PDF documents that have correct page size.

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Dragon-Fur
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@twroa 

 

Edits - Update Content

 

New release - Dated July 1, 2021

Version 128.1.219.0

 

Comments

A test of PDF scan - simple eight page document - shows the "scan size" bug is fixed.

This is true for my test - everyone should, of course, try this for themselves.

 

NOTE:  Regardless, there is no "going back" to an older release.

 

If you have Automatic Updates switched on in the Store, the app is likely updated now.

You can also manually check / update applications.

 

Microsoft Store - Application Updates

 

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

 

If the application updates, consider:  Restart the computer and log in

 

==============================================================

Original Content

 

 

 

The printer is OK.

 

The underlying cause of the problem is a reported bug in HP Smart.

 

Details

 

At this writing, HP Smart has a reported bug that causes PDF files to be inflated in both page size and file size.

 

 

NOTE for Windows S mode users:

  • Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
  • Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

 

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

 

If the Store is set to update on its own, you can wait for the applications in the Store to update.

OR

Microsoft Store - Application Updates

 

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

 

If the application updates, consider:  Restart the computer and log in

 

 

Original Content

 

What to do while waiting for the solution?

 

 

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

 

---------------------------------------------------------

For now, use alternative software to scan documents.

 

Example list...

 

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

 

 

HP Scan - This is part of the installed Full Feature Software / full driver printer software.

 

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

 

NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

Windows Scan  Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

  • Open  Paint
  • Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
  • File > Select “From Scanner or Camera
  • Select your printer > Follow the prompts to scan and then save your item

 

Possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.

 

==========================================================================

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

5 REPLIES 5
Dragon-Fur
Level 16
Level 16
32,750 32,453 3,002 10,881
Message 2 of 6
Flag Post
HP Recommended

@twroa 

 

Edits - Update Content

 

New release - Dated July 1, 2021

Version 128.1.219.0

 

Comments

A test of PDF scan - simple eight page document - shows the "scan size" bug is fixed.

This is true for my test - everyone should, of course, try this for themselves.

 

NOTE:  Regardless, there is no "going back" to an older release.

 

If you have Automatic Updates switched on in the Store, the app is likely updated now.

You can also manually check / update applications.

 

Microsoft Store - Application Updates

 

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

 

If the application updates, consider:  Restart the computer and log in

 

==============================================================

Original Content

 

 

 

The printer is OK.

 

The underlying cause of the problem is a reported bug in HP Smart.

 

Details

 

At this writing, HP Smart has a reported bug that causes PDF files to be inflated in both page size and file size.

 

 

NOTE for Windows S mode users:

  • Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
  • Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

 

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

 

If the Store is set to update on its own, you can wait for the applications in the Store to update.

OR

Microsoft Store - Application Updates

 

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

 

If the application updates, consider:  Restart the computer and log in

 

 

Original Content

 

What to do while waiting for the solution?

 

 

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

 

---------------------------------------------------------

For now, use alternative software to scan documents.

 

Example list...

 

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

 

 

HP Scan - This is part of the installed Full Feature Software / full driver printer software.

 

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

 

NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

Windows Scan  Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

  • Open  Paint
  • Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
  • File > Select “From Scanner or Camera
  • Select your printer > Follow the prompts to scan and then save your item

 

Possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.

 

==========================================================================

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

PortCapt_Chris
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Any update on this Bug Fix? It is almost the end of June.

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Dragon-Fur
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@PortCapt_Chris 

 

I will update my first post.

I am embarrassed to say the rookie mistake in indicating what HP would do is entirely my own fault.

I know better than to say HP will do this or that.

 

So, yes, end of June and no fix.

All of us are waiting.

Continue to use the workarounds.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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PortCapt_Chris
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no issues, I was just checking to see if anything came out and I missed it. I know it was presumptuous of me to expect you to know the schedule of a fix, although I am curious as to how you know HP is working on it.

Thanks for posting, at least there is hope. 

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Dragon-Fur
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@PortCapt_Chris 

 

We (myself and a colleague) reported the issue - what?  A month back?  We were told (internally) that the teams received the information and would work on a solution.  The time-frame is something I inferred from those conversations - certainly not something that anyone would know "for fact" that long ago AND not something I should have presumed to share publicly.  Like I said, I do know better.  😒

 

So, here I am, shamed-faced in my old age about a rookie error. 

 

We wait...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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