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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2020 11:06 AM

HP Recommended
Product: Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded to Windows 10 and seem to have lost the scan/fax from desktop capability. I've downloaded the HP Smart App, but it does not have a fax function.  Is there an app that has all functions available?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 07:42 AM

HP Recommended

@Bc030373 Welcome to HP Community!

 

I understand that you are looking for an application that works for all features.

 

I would suggest you install the full features software on your desktop. 

 

Please click the below link to download the full features software.

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

 

You have to use the HP print assistance for all features. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-08-2020 07:42 AM

HP Recommended

@Bc030373 Welcome to HP Community!

 

I understand that you are looking for an application that works for all features.

 

I would suggest you install the full features software on your desktop. 

 

Please click the below link to download the full features software.

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

 

You have to use the HP print assistance for all features. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No

‎01-13-2020 03:11 PM

HP Recommended

I just installed all the drivers and everything is working as it used to.  Many Thanks!

Was this reply helpful? Yes No
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