Recover Pin number or Reset pin number

[Robynestan]

I cannot remember the pin to be able send an email from computer

[Jeet_singh]

@Robynestan,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance in resetting the PIN. Don't worry I'll be glad to help you.

 Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:

Let's first try to perform a Reset Network Settings on the printer: 

To reset the administrator password and network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings.

       A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

If the issue persists, I would suggest here is to try these steps here: 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. 

I am sending you a private message with the steps to reset the printer. The only reason why we are utilizing the steps in private is because these steps are specific to your printer.  Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,