Reinstall HP Office Jet Pro 8610 scan driver

[TJGreen]

I have an HP Office Jet Pro 8610 print/copy/fax/scan device. Yesterday when I tried to use the scan function I received a message indicating the scanner was not installed. It was working until yesterday - all other functions are working.

Do I need to download a scan driver?

If so how do I do it?

[Dragon-Fur]

@TJGreen 

Welcome to the HP Community Forum.

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@TJGreen wrote:

Product:   HP Officejet Pro 8610 e-All-in-One Printer series 

Operating System:  Microsoft Windows 10 (32-bit)

Software / Application:  Unknown

Connection Type:  Unknown

I have an HP Office Jet Pro 8610 print/copy/fax/scan device. Yesterday when I tried to use the scan function I received a message indicating the scanner was not installed. It was working until yesterday - all other functions are working.

Do I need to download a scan driver?

If so how do I do it?

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Before you decide to uninstall / reinstall the printer software,

If you have not done so,

Restart Everything, including the router that controls your network

Preparation -

Instructions / How-to

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Next,

There are two main software / application options - we don't have the information on what you are using.

First section explains how to Reset the HP Smart Windows application

Second section explains the basic steps to uninstall / reinstall the full driver printer software

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HP Smart - Windows - Application

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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Printer Software - Full Feature Software

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Method - Use the full Web Pack Installation package to install the Full Feature / Full Driver Software

Find, Download-Save-Install

• Open your printer Home Page > Support Website   
• Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
• The title  of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
• After the software is installed, Restart the computer and log in

For your Printer

Full Feature Software - Web Pack Installation Package - Information and Download

HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature So... 

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

References / Resources

Example - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_9

Example - Parts to the Software (Windows)

Parts_to_Printer_Software_6

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8610 e-All-in-One Printer series 

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