Reload Original Error

[Drawn2Art]

I'm getting an error message that says Reload original - The document feeder was not able to pick up the original. Load the original document feeder and try again.

I hear a gear or something malfunction, I've tried everything using google an chat and nothing has fixed the problem.

[GOLD_MASTER]

Hi @Drawn2Art,

1. Turn off and unplug the printer. Open the ADF cover and clean the pick rollers and separation pad with a lint-free cloth lightly dampened with water.
2. Remove any scraps of paper inside the ADF.
3. Load 5–10 sheets, adjust the paper guides, and try again.
4. If you hear grinding gears, the ADF may need repair: https://support.hp.com/contact-hp

Please share your printer model.

[Drawn2Art]

I'm trying to scan and i can hear and feel something grinding.

My printer model is HPEF07D9 (HP ENVY 7640 series)

[GOLD_MASTER]

Hi @Drawn2Art, thanks for the model. A grinding noise from the document feeder usually means something is blocking the ADF gears or a gear is slipping.

1. Turn off and unplug the printer, open the ADF cover and look for torn paper, staples or clips; remove anything you find.
2. Plug it back in, turn it on and try scanning one page from the scanner glass. If the glass works, the problem is limited to the ADF.
3. If the ADF still grinds with nothing inside, it's a mechanical fault in the feeder. Check warranty: https://support.hp.com/check-warranty and contact HP for service options: https://support.hp.com/contact-hp

Meanwhile you can keep scanning from the glass.

[GOLD_MASTER]

Hi @Drawn2Art,

Just checking in: were you able to solve the issue with the steps above? If it worked, please click "Accept as Solution" on the reply that helped so others with the same problem can find it, and the "Yes" button. If not, let me know what you see and I'll gladly keep helping.

[Drawn2Art]

Hi,

Thanks you for the help. I was not able to fix it, HP said it was broken so they sent a new printer to replace it since ours was too old to repair. 

[GOLD_MASTER]

Hi @Drawn2Art,

Thanks for the update, and great news that HP replaced the printer! If you need help setting up the new one, just let me know. Enjoy it!