Relocating scanning capabilities to a new laptop

[Stevnev]

I recently purchased a new HP laptop, i was able to export my setting/App for the printer/printing over to the new laptop but i cant get the scanner to work from the new laptop as the scanner app didnt export successfully and i can only scan from the App.

Is there a way to transfer the app so it will still work from the new laptop or is there a shortcut i can take to bypass the app 

Cant talk to anyone at HP support and the chat times out after a few minutes of activity even when they dont reply

Ive spent hours on this and still no result, i am still using old laptop for now but its old and very slow

Neeeeed help 

[zoey7886]

@Stevnev, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Setting Up Scanner on a New HP Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue of transferring scanning capabilities to your new HP laptop, you can try the following methods:

Download and Install Scanning Software:

• Visit the HP Support website and navigate to the drivers section for your printer model.
• Download the scanning software or application specific to your printer model and operating system.
• Install the software on your new laptop following the on-screen instructions.

Using Windows Scan Features:

• If you are using Windows 10 or later, you can utilize the built-in Windows Scan application.
• You can download it from the Microsoft Store, search for "Windows Scan," and install it on your laptop.
• Once installed, ensure your printer/scanner is connected to the computer and open the app to scan documents.

Check Printer Connectivity:

• Ensure that the printer/scanner is properly connected to your new laptop, either through USB or network.
• Verify that the printer/scanner is listed in the "Printers & Scanners" section of the Windows Settings.

HP Smart App:

• Download the HP Smart App from the Microsoft Store.
• This application provides comprehensive features for printing and scanning documents and images.
• Install and follow setup instructions, making sure your printer is connected.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,